An Offer is a set of Hakuna product protection plans created for a specific product or product collection in your inventory, which you can offer to your customers as options. All of the plan options within an Offer will contain the same type of protection (i.e., warranty extension or accidental damage protection). Before you start creating Offers, we will work with you to determine the best protection type(s) for your products.
Plans can only be offered and sold in combination with the product(s) they were created for and customers can only purchase one plan per product. That means that customers cannot purchase a 1-year warranty extension plan and a 2-year warranty extension plan for the same bike.
Offers contain information about the Offer (i.e., when it was created, which product(s) it was created for), 1-3 protection plan options, optional marketing content, and links to the insurance documents.
Each of the plan options has an ID, a SKU, a price, a term length, and a title.
Once you have an Offer, you can use the plan options inside it to build protection products, which you can sell then online and offline, at any stage of the customer journey. You just need to make sure that you fulfill the following criteria:
- Customers can purchase the protection products alongside your products and pay you for them in a single transaction
- You can collect relevant customer and product data and share it with Hakuna
- You have systems and/or processes in place to keep your orders in sync with us