How it works
We create optimized product protection plans for your product categories and we handle all the related administrative topics too. This includes things like insurance contract management, policy creation and documentation, regulatory approval, payment administration, reporting, and claims management.
Generally, you can offer product protection on anything you want to since Hakuna can cover anything non-consumable. Just keep in mind that there may be specific category or price limitations defined in your commercial agreement.
Since you get to decide what you want to offer protection on, you also get to decide what you don’t want to offer protection on. Feel free to set limits based on price or type and exclude products as you see fit. Low-cost products, for example, aren't always the best candidates for product protection since they are purchased without much consideration and are easily replaceable.
At Hakuna, we have a few different types of product protection available.
You can decide which type of protection you want to offer for each of your product categories. Your options are listed in the commercial agreement.
You'll create Offers for each of the products and/or product collections that you want to sell product protection for. Once you've created the Offers, you'll use them to create protection products that you can add to your ERP system and sell to your customers.
Whenever you sell a Hakuna protection plan, you'll need to let us know so we can create the insurance contract. You can do that by creating an Order yourself or by using our Order feed so we can manage it for you. If you create the Order yourself, you'll need to keep us updated on changes (i.e., fulfillment, cancellation) so we can update the Order, and the associated contract, accordingly.