How it works

With Hakuna, you can flexibly create user journeys where your customers can purchase product protection for their products in any of your channels.

Generally, there are three checkout types:

• Integrated checkout: Enables customers to purchase product protection together with the protectable product in a single transaction

• Self-service checkout with Hakuna Redirect: Enables customers to purchase product protection in a separate, self-service transaction

• Guided checkout with Hakuna Assist: Enables sales and support staff to guide customers through the purchase of product protection during direct interactions

The type(s) of checkout(s) you should use depends on your use case(s). For example, if you want to sell product protection during the checkout flow of your online shop, you should probably use an integrated checkout, whereas for post-purchase email campaigns, a self-service checkout with Hakuna Redirect is likely the best fit.

Please refer to the linked guides for more information on the required steps for each checkout type:

Integrated checkoutSelf-service checkout with Hakuna RedirectGuided checkout with Hakuna Assist

If you are unsure which checkouts are right for you, please reach out to your Hakuna Account Manager.