ERP design

How to handle product protection items in your ERP system

Context

As the payment processor, you have to add product protection to your inventory so it can be added to carts and checked out alongside protectable products. To do this, you will need to add at least one item that represents product protection to your ERP system, either as a service item, a non-fulfillable SKU, or a regular item. The only requirement is that it must have a title and a price with 0% VAT.

Handling options

The number of product protection items that make sense for you will depend on several factors (e.g., your protection program design, pricing strategy, inventory, ERP system, etc.). Your Hakuna Account Manager will work with you to determine the best course of action and provide you with a list of the items you need.

Here is an overview of possible handling strategies:

One-to-all

A single placeholder item with a dynamic title and dynamic pricing is added to the ERP system to represent all possible product protection plans.

This approach requires you to apply the same configuration (i.e., protection type and bucket pricing) to all products in your inventory that you want to offer protection for.

One-to-many

Several placeholder items with dynamic titles and dynamic pricing are added to the ERP system to represent different product protection plans.

This approach allows you to apply different configurations (i.e., protection type and bucket pricing) to all products within a given price range and category.

One-to-one

Representative items with static titles and static pricing are added to the ERP system for each product protection plan.

This approach can lead to a large volume of items in your ERP system and requires ongoing maintenance, but it allows you to apply different configurations (i.e., protection type and direct pricing) to each of your products.

Combination

A combination of one-to-one and one-to-many handling, where one or more placeholder items with dynamic titles and pricing as well as one or more representative items with static titles and pricing are added to the ERP system.

This approach allows you to apply different configurations to your products at differing levels of detail.